REINADO PREMIUM CIGARS SHIPPING & DELIVERY TERMS


Shipping Information:

Summary of Federal Rules for Tobacco Retailers

REINADO PREMIUM CIGARS does not sell products to anyone under the age of 18 and in some States the age requirement may be 21.

FDA regulates all tobacco products including cigars, Reinado Premium Cigars complies with all federal laws and regulations for retailers and distributors.  

Shipping delivery times are estimates and are not guaranteed unless otherwise noted.

Certain items, such as over-sized merchandise, may require additional shipping charges.

Any such charges will be noted during the checkout process prior to submitting your order.

Shipments are processed Monday through Friday, excluding holidays. 

Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier. 

Special Requests and Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment request please e-mail info@reinadopremiumcigars.com

Terms and Conditions

In-stock items only

Continental US only

Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services

 

Sales Taxes

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

Alabama

Colorado

Connecticut

Georgia

Hawaii

Illinois

Indiana

Iowa

Kentucky

Maine

Maryland

Michigan

Minnesota

Mississippi

Nebraska

New Jersey

Nevada

North Carolina

North Dakota

Oklahoma

Pennsylvania

Rhode Island

South Carolina

Vermont

Washington

West Virginia

Wisconsin

Shipping Order Cutoff Time

In-Stock orders received by the shipping cutoff time (typically 3:00pm ET) will ship the same day Monday through Friday.

Delivery Service Carriers

Free and Saver Shipping will be delivered via UPS and/or USPS. DELIVERY ADDRESSES MUST BE ABLE TO RECEIVE PACKAGES FROM EITHER CARRIER.

Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.

Priority Mail is delivered via USPS or UPS

PO Boxes, APO/FPO, US Territory Shipments

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. UPGRADE OPTIONS ARE NOT AVAILABLE.

Alaska and Hawaii

Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

HAZMAT items (such as butane)

Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post or UPS and may incur additional delivery time, up to 3 weeks in some cases.

Oversized items (such as large humidors)

These items will ship via ground/freight services and may incur additional delivery time. Some items may also incur additional shipping charges which will be disclosed on the product info page. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items.

Special Requests and Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. Contact customer service to arrange for a special shipment request or call 201-290-9000

When should I expect my order?

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 3:00pm ET for same day shipping from our warehouse. Shipping takes up to 8 business days from date of shipment (not including weekends or holidays).

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available by our Saver Shipping method. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out in the same day.)

TRACKING MY ORDER

You can check shipment status by using the My Account link found on each page. 

When storing, shipping, and transporting your cigars, humidification is a concern and we take great care in providing your orders are shipped appropriately.