Services offered by RC are not directed to individuals under the age of twenty-one (21). If you are under twenty-one (21), you should not provide any personal information to us.
This policy is effective as of January 1, 2021.
Information We Collect
Information is gathered from your use of the RC Services by us, our service providers, advertisers, sponsors and partners.
Information You Provide. We may collect information that you choose to provide during use of the RC Services in a variety of ways, such as when you:
purchase products or services from us. This information may include your name, address, telephone number, email address, and payment or credit card information;
register for one of our services;
make information available to us or interact with us via social media website and applications;
express an interest in receiving marketing or promotional materials regarding cigars or related products or services;
participate in chats, web forums or other interactive sessions;
subscribe to newsletters or provide feedback; and
participate in surveys, sweepstakes, contests or other promotions.
Automated Information. Information regarding your use of the RC Services may be collected and/or aggregated by automated means. This automatically collected information may include information such as:
your IP address, the type of browser and operating system used, referrer URL;
date and time of your visit to an RC site and the pages you visit, and, if you linked from or to another website, the referrer URL;
email you open and links you click on within an email; and
your ISP or mobile carrier, and the type of handheld or mobile device that you used.
When you use the RC sites, various technologies such as cookies, local shared objects, and web beacons (generally referred to as "Data Technologies"), are used to automatically collect information. "Cookies" are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. "Local shared objects," or “LSOs,” sometimes known as Flash cookies, may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit. A "web beacon" (e.g. Internet tag, pixel tag or clear pixel GIF), links web pages to web servers and their cookies, and may be used to identify you and monitor your activity on the RC sites. Anonymous advertising identifiers are increasingly being used on mobile devices in a manner similar to cookies. When we refer to Data Technologies, we are including all current and similar future technologies.
One or more Data Technologies may be used on the CI sites and other websites and mobile applications (that may not be the RC sites) used by us, by another party on our behalf, or by third parties in accordance with their privacy policies. Data Technologies may be used by us and others, on our behalf and on their own behalf, to collect information about you that may be added to your user profile and used to connect information about you from different sources, websites, devices, and mobile applications. This information may be used to more effectively market our products and services, and those of our affiliates and third parties, that may be of interest to you.
Videos. We may target and track the videos you view on the RC sites. You consent to our tracking of your video viewing through the RC sites or third-party social media for up to two years or as permitted by applicable law.
Location Information. When you download or use the RC sites, we may also use precise geolocation information ("Location Information"). Please note that we only collect Location Information with your permission (e.g., such as when you agree to provide it to us after you initially access or download the RC sites). We use Location Information to provide location-based services and content, as well as to understand traffic patterns in and around our retail locations. You can adjust the setting on your mobile device(s) to limit tracking or to decline cookies, but as a result you may not be able to use certain features of the RC sites or Content or take full advantage of all of our offerings.
Publicly Posted Information. Information that you make available to us and others via social media networks, forums, blogs, list serves, chat rooms or similar functionality is public information that we or others may share or use in accordance with the law.
Combined Information and Information from Other Sources. We may combine information that you provide to us, directly or indirectly, through our affiliates and other sources, with other information that is automatically collected. The combined information may include information about your use of the RC sites, your use of other websites, devices and mobile applications and information from our affiliates and other sources.
How We May Use The Information We Collect
We may use information we collect for various business purposes including:
for everyday business purposes, such as establishing and managing your user account, for accounting and financial purposes such as processing and collecting payments, providing the products and services you request, responding to your queries, and providing customer support;
to offer you our products or services and/or the products or services of others;
to communicate about, and administer your participation in, special events, programs, surveys, sweepstakes, contests, and other offers or promotions;
to enable you to interact with RC and other users through various means, such as through message boards, blogs and social media;
to evaluate and improve our business, including developing new products and services and analyzing the effectiveness of products, services, applications, and websites;
to diagnose and address technical and service problems;
to perform data analyses, including market and consumer research, trend analysis, demographic analysis, and financial analysis;
to deliver content (including advertising) correlating to your interests and browsing and usage history, both within the RC Sites and on other websites and applications;
to comply with applicable legal requirements and our policies; and
to contact you via telephone, email, mail, text, or chat. We will obtain your consent to contact you in the manner required by law.